Faulty Goods & Services Claims - Expert Consumer Protection

When you purchase goods or services that don't meet expected standards, you shouldn't have to accept the financial loss or inconvenience. Whether it's a faulty appliance, defective car, or poorly performed service, you have strong legal rights under UK consumer law.

What Our Faulty Goods Solicitors Can Help With

• Defective Products: Electronics, appliances, vehicles, and manufactured goods
• Poor Quality Items: Goods not of satisfactory quality or fit for purpose
• Misdescribed Goods: Items not matching descriptions or advertisements
• Incomplete Services: Work not finished or performed to required standards
• Professional Negligence: Substandard professional services causing losses
• Retailer Disputes: Shops refusing legitimate refunds or exchanges
• Manufacturer Claims: Direct action against product manufacturers
• Warranty Issues: Enforcing guarantees and extended warranties

Your Rights Under Consumer Protection Law

Consumer Rights Act 2015 - Your Protection:

• Satisfactory Quality: Goods must be of reasonable quality considering price and description
• Fit for Purpose: Items must be suitable for their intended use
• As Described: Goods must match descriptions, samples, or demonstrations
• Skillful Service: Services must be performed with reasonable care and skill
• Reasonable Time: Services must be completed within reasonable timeframes
• Reasonable Price: Fair pricing when no price was agreed in advance

Types of Faulty Goods Claims We Handle

Electronics & Technology:

• Smartphones and tablets with software or hardware faults
• Laptops and computers failing within warranty periods
• TVs and audio equipment with picture or sound problems
• Gaming consoles and accessories not working properly

Vehicles & Transport:

• Cars with undisclosed faults or mechanical problems
• Motorcycles and bicycles with safety defects
• Vehicle servicing causing additional damage
• Parts and accessories failing prematurely

Home & Garden:

• Furniture with structural defects or poor workmanship
• Kitchen appliances not functioning as expected
• Garden equipment and tools breaking quickly
• Home improvement materials causing problems

Service Failure Claims

Home Improvements:

• Building work completed to poor standards
• Decorating and renovation work causing damage
• Roofing and electrical work not up to regulations
• Garden landscaping failing to meet specifications

Professional Services:

• Legal services causing financial losses through negligence
• Accountancy errors resulting in tax problems
• Financial advice leading to unsuitable investments
• Estate agent failures in property transactions

Remedies Available for Faulty Goods

Short-Term Right to Reject (First 30 Days):

• Full refund for any fault discovered
• No need to give trader opportunity to repair
• Must return goods in original condition where possible
• Refund should include delivery charges

Right to Repair or Replacement:

• Free repair or replacement after 30-day period
• Trader must complete within reasonable time
• No significant inconvenience to consumer
• If repair/replacement fails, right to refund returns

Final Right to Reject:

• Partial refund after unsuccessful repair/replacement
• Deduction for use before fault discovered
• Available for up to 6 months after purchase
• Consumer must give one opportunity for repair/replacement

Why Choose SolicitorConnect for Faulty Goods Claims

• Consumer Law Specialists: Solicitors expert in Consumer Rights Act 2015
• No Win No Fee: Conditional fee arrangements for suitable cases
• Quick Resolution: Efficient dispute resolution to get results fast
• Court Experience: Proven track record in consumer litigation
• Technical Knowledge: Understanding of product defects and industry standards
• Cost Effective: Proportionate legal costs for dispute values

Don't accept faulty goods or poor services. Our consumer rights specialists can help you get the refunds, repairs, or compensation you deserve.

This information is for general guidance only and does not constitute legal advice. For specific legal advice tailored to your situation, please consult with a qualified solicitor.